HLY GLW is a registered trade name, also known as a doing-business-as name or DBA, of VZN LAB. VZN LAB operates www.hlyglw.com and the HLY GLW shop. In this policy, "HLY GLW," "we," "us," and "our" refer to VZN LAB operating under the HLY GLW trade name.
This policy explains what information we collect, how we use it, when it is shared with service providers, and what choices you have.
When you fill out the Start Your Brand form, we collect the information you provide: your name, email address, brand name, product category, and any details you share about your project.
If you subscribe to our newsletter, we collect your email address.
When you place an order or start a subscription, we collect the contact, shipping, order, and transaction information needed to process and fulfill your purchase. Stripe processes your payment information. We do not receive or store your complete card number.
We also collect basic analytics data automatically, such as pages visited, browser type, and general location (country level). We do not collect precise geolocation.
We use the information you submit through our forms to respond to your inquiry, follow up on your project, and provide you with relevant information about our services.
If you opted into our newsletter, we use your email to send you product updates, formulation guides, and founder stories. You can unsubscribe at any time using the link at the bottom of every email.
We use order information to process payments, fulfill purchases, provide delivery updates, manage subscriptions, prevent fraud, and respond to customer-service requests. Analytics data helps us understand which pages are useful and where we can improve the site.
We use cookies and similar technologies for site functionality, shopping-bag preferences, security, checkout, and analytics. We do not sell your data or share it with advertisers.
We work with service providers to operate the website and shop. Stripe processes payments and subscriptions, Vercel hosts the website, and Resend handles transactional and newsletter emails. We may also share delivery information with fulfillment and shipping providers so they can complete your order. These providers process information only as needed to perform their services and are governed by their own privacy terms.
We do not sell, rent, or trade your personal information to anyone.
You can request access to the personal information we hold about you. You can also ask us to delete it. If you subscribed to our newsletter, you can unsubscribe at any time. To make any of these requests, email us at support@hlyglw.com.
This site is not directed at anyone under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to check back periodically.
If you have questions about this privacy policy, reach out to us atsupport@hlyglw.com.