We want you to feel confident ordering HLY GLW skincare. This policy applies to retail purchases made through the HLY GLW shop. HLY GLW is a registered trade name of VZN LAB.
Unopened and unused products in their original packaging may be returned within 30 days after delivery. To start a return, email support@hlyglw.com with your order number before sending anything back. Returns sent without prior authorization may not be accepted.
For hygiene and product-safety reasons, opened or used skincare products are not eligible for return unless they arrived damaged, defective, or incorrect.
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within seven days after delivery and include your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange a replacement or refund at no additional shipping cost to you.
Customers are responsible for return-shipping costs for eligible change-of-mind returns. HLY GLW covers reasonable return or replacement shipping for approved damaged, defective, or incorrect items. Original shipping charges are not refundable unless the return resulted from our error.
Once an eligible return is received and inspected, we will let you know whether the refund is approved. Approved refunds are sent to the original payment method. Your bank or card issuer may need additional time to post the credit.
Canceling a subscription stops future renewals. An order that has already been processed follows this refund policy. To manage or cancel a subscription, use the instructions provided through Stripe or email us before the next renewal.
Nothing in this policy limits any non-waivable rights or remedies available to you under applicable consumer-protection law.
For return or refund help, email support@hlyglw.com.